Reliable Sources: Sandy Hervieux

Author: Sarah Simpkin

In this column we’ll be featuring interviews with local library, archives and museum staff and students. Our second interviewee is Sandy Hervieux.


Who are you?

I’m Sandy Hervieux, Head of User Services at Saint-Paul University in Ottawa. I’m from Montreal, but have been here in this role since July.

What’s a Head of User Services?

It’s a fairly new position for Saint-Paul. I supervise our service desk staff which includes reference and circulation services, and oversee our library study spaces (including computer workstations and study rooms). I also do library outreach, including supporting our brand new website, leading workshops, and promoting our services.

Wow, this sounds like quite the portfolio. How have your previous jobs prepared you for this one?

When I was in library school at McGill, I worked as a student reference librarian at Concordia University. My supervisor, Rajiv Johal, was Interim Head of Information Services and a great mentor. He taught me about reference and user services work in general, and also how to manage information services. We also got to do projects in the summer, including a complete website audit, research for the University Librarian, and an evaluation of our microform collection.

What’s your favourite part of the User Services role?

I really enjoy doing reference, and also teaching how to do reference. It’s rewarding when you can alleviate some of the anxiety students feel about research.

What’s unique about Saint-Paul University?

In terms of student demographics, Saint-Paul is about half undergraduates and half graduate students. We have many mature and international students, and the student body is small enough that I get to know a lot of the people. These demographics also influence the services that we provide. For example, we’re creating workshops for international students to help them integrate and thrive at Saint-Paul.

Do you have any advice for students interested in getting into the library field?

Get experience! Student librarian jobs are great, but customer service jobs in general will teach you about working with the public. Having mentors has also taught me a lot, and getting involved with the CLA student mentorship program was a good opportunity to meet someone who shared the same interests library-wise.

How are you enjoying Ottawa so far?

I like it so far. Some of my friends from library school also moved here for work (shout-out to previous interviewee Emily Kingsland!), so I’m not too homesick. Confession time: I actually hadn’t visited Ottawa until my interview. I’ve been pleasantly surprised, and it also doesn’t hurt that Montreal isn’t far away.

Who should I interview next?

You should interview my boss, Liz Hayden. She’s currently the Chief Librarian at Saint-Paul and is also an Assessment Librarian at the University of Ottawa.

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Posted by on November 27, 2014 in Reliable Sources



A new chapter at Library and Archives Canada: A chat with Guy Berthiaume, Librarian and Archivist of Canada / Un nouveau chapitre à la Bibliothèque et Archives Canada: une discussion avec Guy Berthiaume, Bibliothécaire et archiviste du Canada

Guy Berthiaume. Photo credit: Peter McCabe / The Gazette

Guy Berthiaume.
Photo credit: Peter McCabe / The Gazette

The Library Association of the National Capital Region (LANCR) and L’Association des bibliothèques de l’Ontario-Franco (ABO-Franco) cordially invite you to  join us for a conversation with Guy Berthiaume, the Librarian and Archivist of Canada. While the discussion will be in English, questions can be asked in both languages. This event is free, and open to everyone.

When: Thursday, December 11, 2014, from 7-8 p.m.

Where: Ottawa Public Library, Main Library at 120 Metcalfe St (in the auditorium in the basement)

Please RSVP to by Tuesday, December 9th, 2014.


L’Association des bibliothèques de la région de la capitale nationale (ABRCN) et L’Association des bibliothèques de l’Ontario-Franco (ABO-Franco) vous invitent à assister à une discussion avec Guy Berthiaume, le Bibliothécaire et archiviste du Canada. Quoique la discussion sera en anglais, les questions peuvent être posées soit en français ou en anglais. Cet événement est gratuit et ouvert à tous.

Quand : jeudi 11 décembre 2014, de 19h00 à 20h00

Où : Bibliothèque publique d’Ottawa, succursale Centrale, 120 rue Metcalfe (dans l’auditorium, situé au sous-sol).

RSVP à avant le 9 décembre 2014.


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LANCR/CLA/OALT Holiday Social

The CLA Ottawa Network, LANCR, and the OALT/ABO Ottawa Chapter invite you to kick off the festive season in style!

It’s time once more for Ottawa’s information professionals to get together to celebrate the season! Catch up with old friends, meet new people, and network, network, network!

When: Friday, November 28 2014, from 5:30 to 8:00 pm
Where: Grounded Kitchen & Coffeehouse, 100 Gloucester St.
Cost: $20

Appetizers will be provided. Buy your own drinks.

Register here:

Spaces are limited. Hope to see you all there!


Le Réseau d’Ottawa de l’ACB, l’ABRCN et le OALT/ABO section d’Ottawa vous invite à lancer dans la saison des fêtes en grande!

C’est le temps pour les professionnels de l’information d’Ottawa de se rassembler et de célébrer! C’est une excellente occasion de rattraper le temps perdu avec des ami(e)s, rencontrer de nouvelles personnes et de réseauter, réseauter, réseauter!

Quand : Le vendredi 28 novembre 2014 de 17h30 à 20h00
Où : Grounded Kitchen & Coffeehouse, 100 rue Gloucester
Coût : 20 $

Des bouchées seront servies, mais vous serez responsables d’acheter vos consommations.

Enregistrer ici :

Les places sont limitées. Au Plaisir de vous y voir!

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Posted by on November 11, 2014 in Networking Events, Social Events


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